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workforce optimization

CXone Personal
Connection

workforce optimization

Generate more revenue and fewer hangups

NICE inContact CXone Personal Connection is a patented proactive outbound dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.

workforce optimization 

Achieve

Achieve a higher
connect rate & list penetration

Reach

Reach your customers
proactively with the right
information

Preserve

Preserve customer experience
by keeping agents
connected

Complete

Complete more connections
& increase quota attainment

Eliminate

Eliminate the
awkward pause with patented
dialing technology


Industry-leading outbound dialer software

 
QM

Connect at
the first
hello

Set the right tone and connect with more customers in less time.

  • No more awkward pause
  • Decreased hang-ups
  • Patented predictive dialing
  • Continuously updated dialing lists
 
QM

Increase
revenue

Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota.

  • Review info with preview dialing
  • Handle destinations though serial record recovery
  • Create new campaigns with easy-to-follow wizards
  • Pull updated records with Proactive XS
 
QM

Communicate
proactively

Reach customers proactively through low cost channels, like SMS and agentless dialing, with personalized, timely communication

  • Reduce the need for inbound calls
  • Prioritize most important work first
  • Adjust work order to meet internal goals
  • Create one experience for agents through My Agent eXperience - MAX
 
QM

Comply
with
confidence

NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.

  • Utilize partnership with Gryphon, a top compliance company
  • Stay up to date with changing compliance landscape
  • Disable predictive dialing to comply with TCPA
  • Manual dial option
 
workforce optimization
workforce optimization

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Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote